Shipping policy
Effective Date: October 14, 2026
W.O.M.A.N Impact Collection, LLC ships customer orders through third-party carriers and may use third-party logistics and fulfillment providers.
Our final fulfillment partner and detailed service levels are currently being established. This policy will be updated when our fulfillment and 3PL arrangements are finalized.
ORDER PROCESSING
Orders are subject to payment authorization, inventory availability, verification, and processing before shipment.
Any processing or shipment timeframe displayed on a product page, checkout page, order confirmation, promotional material, or other communication will be based on information reasonably available to us at the time the representation is made.
Processing time is separate from carrier transit time unless expressly stated otherwise.
FEDERAL SHIPPING REQUIREMENTS
W.O.M.A.N Impact Collection, LLC follows the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435.
When we state a shipment timeframe, we will have a reasonable basis to expect that the merchandise can be shipped within that timeframe.
If no shipment timeframe is clearly and conspicuously stated, we will have a reasonable basis to expect shipment within 30 days after receipt of a properly completed order, as required by applicable federal law.
PRE-ORDERS AND PRODUCT DROPS
Certain Mulier merchandise may be offered through:
- Pre-orders.
- Limited releases.
- Product drops.
- Made-to-order releases.
- Advance reservations.
The applicable product page will state the anticipated shipment or fulfillment period when available.
Pre-order and estimated shipment dates are estimates unless specifically identified as guaranteed dates.
Any shipment estimate provided for a pre-order will be based upon information reasonably available to us concerning production, inventory, transportation, and fulfillment.
DELAYED ORDERS
If we learn that we cannot ship an order within the shipment timeframe originally represented to the customer, or within 30 days when no shipment timeframe was stated, we will provide the customer with a delay notice as required by applicable federal law.
The notice will clearly provide the customer with the option to:
- Consent to the revised shipment timeframe; or
- Cancel the affected order and receive a full and prompt refund.
When we have a reasonable basis for providing a revised shipment date, the notice will provide that revised date.
If we cannot reasonably determine a revised shipment date, we will:
- Inform the customer that we cannot currently provide a definite shipment date.
- Explain the reason for the delay sufficiently for the customer to understand the circumstances.
- Advise the customer that the order may be cancelled for a full refund.
- Explain that, if the customer affirmatively agrees to continue waiting, the customer may still cancel the order at any time before shipment.
The notice will also explain what will happen if the customer does not respond, consistent with applicable federal law.
DELAYS OF 30 DAYS OR LESS
When the revised shipment date is 30 days or less beyond the original shipment period, the delay notice may state that failure to respond will be treated as consent to the revised shipment date where permitted by federal law.
The customer may nevertheless cancel the order before shipment and receive any refund required by law.
LONGER OR INDEFINITE DELAYS
If the revised shipment date is more than 30 days beyond the original shipment period, or if we cannot provide a definite revised shipment date, we will obtain any affirmative customer consent required by federal law.
If required consent is not received within the applicable period, the affected order will be cancelled automatically and a prompt refund will be issued.
WHEN WE CANNOT FULFILL AN ORDER
If we determine that we will not be able to ship the merchandise, we will cancel the affected order and issue a full refund rather than continuing to hold the order indefinitely.
REFUNDS FOR UNSHIPPED MERCHANDISE
When federal law requires a refund because merchandise cannot be shipped, the refund will include the full amount paid for the affected unshipped merchandise, including applicable shipping or handling charges attributable to that merchandise.
Refunds required under the FTC Mail, Internet, or Telephone Order Merchandise Rule will be processed within the timeframe required by federal law.
SHIPPING RATES
Available shipping methods and charges will be displayed at checkout when applicable.
Shipping charges may vary according to:
- Destination.
- Package weight or dimensions.
- Selected delivery service.
- Order value.
- Promotional shipping offers.
DELIVERY
Carrier transit estimates begin after an order has been transferred to the carrier.
Unless expressly guaranteed, carrier delivery estimates are estimates and are separate from our obligation to ship the merchandise within the applicable shipment timeframe.
Carrier delays occurring after timely shipment may be outside our reasonable control.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Customers should contact us promptly if an address correction is required.
Once an order enters fulfillment or has been transferred to a carrier, address changes may not be possible.
TRACKING
When tracking information is available, it will generally be provided to the email address or telephone number associated with the order.
Tracking information may require time to update after a shipping label is generated or a package is transferred to the carrier.
LOST OR MISSING PACKAGES
If tracking information indicates a delivery problem, contact:
hello@womanimpactcollection.com
We may request information needed to investigate the shipment with the applicable carrier or fulfillment provider.
DAMAGED SHIPMENTS
Customers receiving a visibly damaged shipment should preserve all packaging and contact us promptly.
We may request photographs of:
- The shipping package.
- Shipping label.
- Product packaging.
- Damaged merchandise.
INTERNATIONAL SHIPPING
International shipping availability, customs procedures, duties, taxes, brokerage charges, and related terms will be established as our fulfillment network develops.
Applicable international shipping information will be displayed before purchase when international shipping becomes available.
THIRD-PARTY FULFILLMENT
W.O.M.A.N Impact Collection, LLC may use third-party logistics providers, warehouses, fulfillment centers, or carriers to store, package, process, and ship merchandise.
Use of a third-party fulfillment provider does not eliminate customer rights provided by applicable law.
3PL POLICY UPDATE
When our 3PL provider is finalized, this policy will be updated as appropriate to identify:
- Standard processing times.
- Order cutoff times.
- Fulfillment schedules.
- Carrier options.
- Estimated transit periods.
- Return facility procedures.
- Lost-package procedures.
- International shipping availability.
- Holiday schedules.
Any operational terms incorporated into this policy will remain subject to applicable consumer-protection law.
CONTACT
W.O.M.A.N Impact Collection, LLC
7019 Brewster Lane
Missouri City, Texas 77459
United States